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Help and Information

Returning Policy
Placing Orders
International Orders
 
1. Returning Policy
We would like to know that you are happy with your purchase and if you need to return an item for an exchange due to a defect, please follow the instructions below:
Defective Products
We accept returns of defective products within 30 days of purchase. To return a defective product please send us an e-mail to get a RMA number. In the e-mail to us, please provide your order number, the product name, and a description of the problem. Once we approve you return, we will reply with your RMA number, which you will write on the outside of the box and return to the address that we provide. Use insured mail if you want protection from loss during shipping. We ship replacement product after we get your return.

Not Defective Products
We don't accept opened products that are not defective.

Unopened Products
We cannot accept returns of unopened products.
For all cases for returning merchandise, we do not refund your shipping and handling charges.
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2. How to place an order:
Placing an order with us online is quite an easy process:
First, you have to look around until you have found the product or products that you like.
Second, you can click on the products that you like click on the BUY button for each. The product will be added to you shopping cart, which is on the right side of you screen.
Lastly, when you feel that you have everything to spice up you life just click on the checkout button on the right side of the screen under the shopping cart. You can then follow the directions and fill out the required details to complete your order.

Payment Metods:
Credit card:
Your credit card statement will show a charge from: ROYAL MEDIA NETWORK INC.
We accept the following cards: Visa, MasterCard, American Express and Discover.

Check or Money Order:
Payment in U.S. funds only.

Please send all payments VIA check or money order with your order number on it to:
Royal Media Network Inc.
1030 B. Leslie Ave.
Baltimore, MD 21228
USA

Bank Wire Transfer:
We accept payment VIA wire transfer, but require an extra $25 added to order total due to transfer fees that we incur.

Please e-mail us at: admin@adultdvdserotica.com for more information.
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3. International Orders

We ship globally VIA UPS and USPS. Shipping rates reduce per product when you increase the items purchased.
We do not know every country’s law and regulations, so it is up to the customer (you) to know your countries laws.

Customs: We are not liable for any customs or brokerage fees; you must pay these fees if you incur any. You will be responsible for all fees if an order is rejected and returned to us. Royal Media Network Inc. is not liable for orders seized by customs.

 

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